![]() ![]() ![]() In order to provide a more individualized customer experiences while reducing the cost to serve, conversational AI bots frequently mix artificial intelligence (AI) technology with others (natural language processing, machine learning, identity management, secure integration, process workflows, dialog state management, voice recognition, etc.). What is Conversational AI?Ĭonversational AI is a higher-level concept of a chatbot. Natural language processing (NLP) technology is at the heart of a chatbot, enabling it to understand user requests and respond accordingly (provided it is trained to do so). ![]() Chatbots can be extremely basic Q&A type bots that are programmed to respond to preset queries. This is an important distinction as not every bot is a chatbot (e.g. What is a Chatbot?Ī chatbot or virtual assistant is a form of a robot that understands human language and can respond to it, using either voice or text. Stemming from the word “robot”, a bot is basically non-human but can simulate certain human traits. What is a Bot?įrom the Merriam-Webster Dictionary, a bot is “a computer program or character (as in a game) designed to mimic the actions of a person”. Let’s start with some definitions and then dig into the similarities and differences between a chatbot vs conversational AI. This is actually where the true differentiation comes in. Most people can visualize and understand what a chatbot is whereas conversational AI sounds more technical or complicated. Unfortunately, there is not a very clearcut answer as the terms are used in different contexts – sometimes correctly, sometimes not. The definitions of conversational AI vs chatbot can be confusing because they can mean the same thing to some people while for others they are different. ![]()
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